Booking Terms and Conditions
Reservation Policy
£10 per person | Card pre-authorisation | Every Day
10+ People – Please see Group Bookings Policy below
The card details held by us will only be charged if your booking is cancelled within 24hrs of visit time or in the case of your not appearing for the booking.
Group Booking Terms & Conditions
1. Importance of Booking Terms
Please read these Booking Terms carefully before placing a booking. They outline key details, including who we are, payment terms, cancellation policies, and your responsibilities. If you notice errors in these terms, contact us promptly. Terms written in the singular include the plural unless context dictates otherwise.
2. Scope of Terms
These terms apply to bookings for services at our venues, including reservations, food and drink packages, and events. They supplement our general Terms at the bottom of this document.
3. Booking Confirmation
Your booking is confirmed once we email you a booking confirmation with a unique reference number. Until confirmed, we reserve the right to release provisional bookings after a specified timeframe.
4. Payment Terms
· A 50% deposit is required to secure the booking. No booking is confirmed until this payment is received.
· The remaining balance is due 30 days before the event date.
· For bookings confirmed within 30 days of the event, full payment is required.
· Deposit payment can be made via bank transfer or credit/debit card.
· In the event these amounts are not paid by the dates specified, we reserve the right to cancel your booking.
5. Changes to Bookings
Requests for amendments must be communicated promptly. Approval is subject to availability and may result in price changes or additional charges. If unconfirmed changes impact planning, the booking may be cancelled at our discretion.
6. Minimum Spend and Pre-Paid Items
· Pre-agreed minimum spend is non-refundable if the total spend is not reached. Any extra spend must be paid on the day. We require a payment card to be held securely on arrival to cover additional charges.
· Our team is more than happy to split your bill for any additional spend to your preference, however, we are unable to offer a tab system, and all items ordered will be confined to one bill. The outstanding amount must be paid before you leave the venue on the date of your booking.
· We require the minimum spend of your booking to be fully paid before entry to the venue.
· All drinks must be purchased and consumed according to our licensing terms, on the day of your booking. We do not have an off-licence, so we cannot give the value of any minimum spend shortfall in products sold to take off the premises.
7. Cancellation Policy
· Full refunds are provided for cancellations made 30 or more days in advance, except bookings occurring during July, November and December.
· Bookings cancelled 14-30 days prior can be rescheduled within 12 weeks but are not eligible for a refund.
· For bookings in July, November and December, cancellations will only allow rescheduling within 12 weeks from the original event date. Refunds are not offered during these months.
· Cancellations made within 14 days are non-refundable.
8. Numbers and Dietary Requirements
· Final guest numbers including pre-order and dietary requirements must be provided 14 days in advance and reductions after this point are chargeable.
· We cannot guarantee we can meet your order exactly, if submitted beyond this cut off.
· We are unable to remove items placed on pre order once confirmed.
· Please inform us of any allergens when you place the pre-order.
9. Outdoor Terrace
The outdoor terrace closes at 21:45
No drinks may be consumed on the terrace post 22:00
10. Service Charge
A discretionary charge of 13.5% will be added to your bill as Service Charge, all of which gets distributed to the team. (Package prices and minimum spends include a service charge of 13.5%) All prices quoted are inclusive of VAT unless stated otherwise.
11. Damage and Liability
Guests are responsible for damage caused to venue property. Proof of public liability insurance may be required for larger events or corporate bookings.
GENERAL BOOKING TERMS AND CONDITIONS
1. Why it is important to read the Booking Terms.
Please read these Booking Terms carefully before you place a Booking with us. These Booking Terms tell you who we are, how to pay for our Services, how you and we may change or cancel a Booking for a Service, what to do if there is a problem and other important information. If you think that there is a mistake in these Booking Terms, please contact us to discuss. In these Booking Terms, unless the context otherwise requires, words in the singular shall include the plural and in the plural shall include the singular.
2. What these terms cover. These terms and conditions (the “Booking Terms”) apply when you (“you”, “your”, “user”) make a Booking to use any of our Services at any of our Venues with us Alfi Restaurant Limited trading as Alfi (“Alfi”, “we”, “us”, “our”). All Bookings and these Booking Terms are subject to our general Terms. These Booking Terms are also subject to the terms of our Privacy Policy which can be found here. Please note we will also have this information available for track and trace in compliance with government legislation.
3. Our acceptance of your Booking will take place when we issue you with a Booking confirmation email, containing a unique booking reference number, at which point a contract will come into existence between you and us. If you do not receive a Booking confirmation no contract is in force and your Booking has not been accepted (see clause 14). Please provide the booking reference number when contacting us for any reason.
4. Our Services. These Booking Terms apply if you want to reserve or order any of the services offered by us to users at any of our premises (each a “Venue”). Our services include but are not limited to games, reservations of the venue (any part or the whole) and packages for food and/or beverages (each a “Service”). If you want to order a Service you are required to place a “Booking”.
5. Ordering food / beverages when at our Venues. For the avoidance of doubt, during your visit to a Venue you can order food and/or beverages without necessarily using our other Services, in which case these Booking Terms do not apply to the particular order.
6. Covid-19. If you, or any of your guests, have symptoms or have had symptoms of Covid-19 within 14 days of visiting we ask that you do not visit our Venue and you will be refused entry on arrival. If you wish to amend or cancel your Booking we would be happy to welcome you back another time.
7. We ask that you are ready to play by the start of the scheduled games booking time. If you are unable to begin your game at the scheduled time please contact the venue directly or the bookings team.
8. Under 18’s year olds are welcome at our Venues up to 7pm with a last tee time of 6pm. We require any person aged under 18 years old to leave our Venue prior to 7pm and our staff may ask those whom they believe to be under 18 years old to exit by this time.
9. Where to find the price for the Services. The price of the Services (which includes VAT) will be the price set out in our price list in force at the date of your Booking unless we have agreed another price in writing. We take all reasonable care to ensure that the prices of Services advised to you are correct. However please see clause 12 below.
10. We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we provide the Services, we will adjust the rate of VAT that you pay, unless you have already paid for the Services in full before the change in the rate of VAT takes effect.
11. We require full payment for all Bookings before you may use any of our Services. Your Booking is not confirmed until payment is received. We accept payment by credit or debit card, gift cards, cash in our Venues and we accept bank transfer for deposits when reserving a bar area or exclusive area, or other payment method made available by us. If you are booking any Venue (in part or in full) we may agree (in advance and in writing) to accept payment by instalments, but this is at our discretion and all amounts must be paid by before the start time of your reservation.
12. What to do if you think the prices are wrong. If you think that our prices are wrong please contact us promptly to let us know.
13. What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the Services may be incorrectly priced. Where the correct price for the Service at your order date is less than our advertised price at that date, we will charge the lower amount. If the correct price for the Service that you book is higher than the price stated on our website or as quoted by our reservations team:
a. we may offer you a refund then accept your payment for the correct amount, or we may be able to correct the request for payment before funds have been transferred; or
b. you can cancel your order in accordance with clause 15 below.
If we accept and process your Booking where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may cancel the Booking, refund you any sums you have paid and not supply the Services.
14. If we cannot accept your Booking. If we are unable to accept your Booking, we will inform you of this and will not charge you for the Services. This might be because of unexpected limits on our resources which we could not reasonably plan, for example that the particular Venue is at full capacity, for or because we have identified an error in the price or description of the Services.
15. You may contact us at any time to cancel a Booking for the Services, but in some circumstances we may charge you certain sums for doing so. If for some reason you can’t attend one of our Venues, if you let us know prior to the listed time frames, we will be happy to rearrange your Booking or provide a refund within the times set out in our booking policy which is available on our website.
16. If you wish to make a change to a Booking please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the Services, their timing or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If you do not confirm, your Booking is at risk of being cancelled by us.
05/12/24