POLICIES

Door Policy

Anyone that looks under 25 will be asked for ID in line with THINK 25

Over 18’s only after 7pm, we may accept under 18s under management discretion

Advanced bookings for greater than 10 must be approved by the bookings team

Name + Phone numbers may be requested for walk-in customers (and added to the booking system)

We warmly welcome children until 7pm, after which admittance is at the manager's discretion

We allow dogs until 7pm, after which admittance is at the manager’s discretion

Alfi reserves the right to refuse service or admission to any individual or party at point of arrival to the venue

Alfi Restaurant Booking Policy

1. Booking Deposit Policy:

  • For bookings of more than 15, a deposit of £10 per person is required to secure your reservation. This deposit will be redeemed against the final bill or refunded to the same card used for payment.

  • Set Menu/Minimum Spend: Once the reservation is confirmed, the customer has 7 days to agree on a set menu or minimum spend.

  • For bookings made within 21 days of the reservation date, full payment is required at the time of booking.

2. Cancellation and Refund Policy:

  • Cancellations made 21 days or more before the reservation date will receive a full refund of the deposit.

  • Cancellations made between 14 and 21 days prior to the reservation will receive a 50% refund of the deposit paid.

  • Cancellations made less than 10 days before the reservation will not be eligible for any refund.

3. Modifications:

  • Changes to the number of guests or reservation details must be made at least 5 days before the booking date. If changes result in a decrease in guests, deposit adjustments will follow the cancellation policy.

4. No-Shows:

  • If guests do not arrive for their reservation without prior notice, the full deposit will be forfeited, and no refunds will be issued.

5. Large Group Bookings:

  • For group bookings of 15 or more, a minimum spend or set menu may be required. Details will be confirmed upon booking.

6. PRE-PAID MINIMUM SPEND PAYMENTS / BAR TABS

Bookings are based on an agreed, pre-paid minimum spend. Should your final spend not reach the pre-paid amount, you are not entitled to a refund of the difference.

Our team is more than happy to split your bill for any additional spend to your preference, however, we are unable to offer a tab system, and all items ordered will be confined to one bill. The outstanding amount must be paid before you leave the venue on the date of your booking.

We require the minimum spend of your booking to be fully paid before entry to the venue.

All drinks must be purchased and consumed according to our licensing terms, on the day of your booking. We do not have an off-licence, so we cannot give the value of any minimum spend shortfall in products sold to take off the premises.